[UPDATE 2010 12 11 06:36] STRONG CONCERNS have been issued about Notion Ink's Adam tablet pre-ordering process. Details are in the comments. You MUST definitely read them BEFORE ordering.
Notion Ink's
Adam pre-orders have started a few hours ago.
There are 4 models, and the delivery delay is about 6-8 weeks
[UPDATE 2010 12 11 06:56]
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Your credit card will be charged at the end of this process. You may cancel your order any time before the device ships, subject to a 5% cancellation charge.
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Notion Ink's Adam pre-ordering « The detailed Warranty Terms & Policies, Support Details & Procedures will be shipped along with the product. »
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The detailed Warranty Terms & Policies, Support Details & Procedures will
be shipped along with the product.
Shipping & Payments:
1. Notion Ink holds no responsibility for the shipments delayed or lost due
to unforeseen & unavoidable reasons arising due to Man Made or natural
circumstances.
2. The user indemnifies Notion Ink for Shipments lost or returned due to wrong
address provide to Notion Ink, in such cases any extra charges or penalties
applicable will be borne by buyer. Notion Ink suggests all the buyers to
provide the complete address with ZIP CODE & CONTACT NUMBERS to avoid
such circumstances.
3. Any Customs duty, clearance charges, handling charges or taxes levied by
the customs or the Government of destination Country will be borne by the
buyer & Notion Ink suggests that these charges can vary from 0% to 100% of
invoice value as per Country norms.
4. Any Returns coming to Notion Ink, due to wrong address or refusal due to
charges arising as stated in point 3, will attract a charge of reshipping &
penalty of 10 USD along with any charges paid by Notion Ink not limited to
customs duty, handling charges, taxes & service charges levied by shipping
partner.
Warranty Policy:
1. Every product purchased from Notion Ink Web store is entitled for 1year
International Limited Warranty under following Conditions-
a. Unlimited Email Support (preordersupport@notionink.com)
b. Limited Telephonic Support
c. Limited warranty of 180 days on Battery, entitle for replacement if the
Battery life is less than 50% under normal conditions.
2. To avail the Technical Support, you need to write an email & a Customer Care
Executive will get in touch with you within 24hours for further assistance.
3. In case your products needs a physical inspection or repair, you need to ship
the product with return shipping paid to Notion Ink’s International Service
Centre’s along with an transaction number of 9USD payment made on Notion
Ink Website as International Service Assistance Fees. Notion Ink upon receipt
of the product will communicate with you on the basis of diagnosis & will
assist you further. This entire process can take 3-10 working days or more
depending upon the problem diagnosed.
4. Notion Ink upon diagnosis of the problem can replace the product with new*
product of same model (* New product can be new, refurbished or equivalently
functional compared to the product submitted)
5. If a submitted product is found tampered with or damaged or abused or under
conditions of illegal use as per NI policies, NI reserves the right of refusal to
warranty claims & can apply a fees as per the diagnosis.
Return Policy:
You can initiate a refund process within 7 days of your product receipt under the
following conditions stated in below points.
1. If the product is defective/ Dead on Arrival/ Incorrect, you must contact
Notion Ink at preordersupport@notionink.com & open up a case for
Return, In this case you need to ship the product back with all the original
packaging, accessories etc along with the letter from yourself stating the
reason. After the inspection of the product & evaluation of your case,
Notion Ink will refund the entire amount minus 5% service fees of the
invoice value. You can also opt for the replacement product at no extra
cost except the 5% Service Fees of invoice value.
2. Notion Ink offers a no questions asked return policy. If you wish to return
your product under this policy, you must open a case by emailing
preodersupport@notionink.com & ship the product back & a Letter
with reason for return to Notion Ink & after evaluation of your case & the
product, Notion Ink will refund the amount after deducting the Shipping
fees & service fees of 5%.
3. If in any of the cases the product is found tempered, Notion Ink Reserves
the right to refuse the refund or deduct a fees up to 75% of the cost of the
product as per the evaluation report of product plus a inspection fees of
9USD.
4. If in any case the Product packaging is found damaged, Notion Ink
reserves the rights to deduct a amount of 5% as repackaging Plus 3% as
restocking fees of the final invoice value.
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